If you’ve completed a purchase but don’t see Premium access inside the Prepia app, don’t worry: we’ll help you get it sorted out.
Step 1: Try restoring your purchase
In most cases, your purchase just needs to be restored.
- Open the Prepia app.
- On the paywall screen, tap “Restore Purchase.”
- Wait a few seconds: your access should unlock.
Step 2: Contact support
If Restore Purchase didn’t work, our support team can activate your subscription manually.
Here’s what to do:
- Find your App Store or Play Store subscription receipt.
- Take a screenshot showing your purchase.
- Open the Prepia app and tap the X in the top-left corner to skip the paywall.
- Go to Settings and tap Contact Support.
- Describe your issue and attach your screenshot.
Last updated July 29, 2025